Terms and Conditions
Health and Medical Conditions
Procedures within the grooming environment can be stressful for some dogs, especially for senior, young, overweight dogs or those with medical concerns. The process may expose unknown medical conditions or aggravate a current one during or after the groom. In the best interest of your pet this agreement will give Northern Oak Dog Grooming permission to seek emergency veterinary treatment if we deem it necessary for whatever reason. We will do the best to contact you first, before taking your pet for treatment, however this may not always be feasible. Unless we are deemed to be negligent all medical expenses are the responsibility of the owner. By agreeing to these Terms and Conditions you are expressly agreeing to the following disclaimer:
Elderly, Infirm, Overweight or Young Dogs Disclaimer
A full groom can sometimes take up to 3 hours and is physically demanding as well as stressful for some animals. Whilst Northern Oak Dog Grooming makes every effort to provide additional support to elderly/infirm/overweight and young dogs, we cannot guarantee that your dog will be able to adequately support themselves for the duration of the groom which may result in serious health risks. There is also an increased risk of other injuries such as cuts and grazes. Northern Oak Dog Grooming reserve the right to stop the grooming process at anytime with payment in full being due on collection of your dog.
Vaccinations
By using our services, owners confirm that their dog is up to date with their annual vaccinations against Canine Distemper, Infectious Canine Hepatitis, Leptospirosis, and Canine Parvovirus. An unvaccinated dog may put itself and others at risk. Northern Oak Dog Grooming takes no responsibility for any dog that may contract any of the aforementioned diseases.
Fleas & Ticks
Northern Oak Dog Grooming is proud to be a tick/flea free environment. If your dog is known to have a parasitic infestation, we ask that your grooming appointment is rescheduled to a time when your pet is free from said infestation. 48 hours notice must be provided to avoid a cancelation charge. We recommend that you contact your veterinary surgeon to provide you with the best recommended treatment. If fleas are found on your dog, we will use a flea shampoo and be required to do additional disinfection of our premises and equipment. An additional £15 will be charged to your bill. If ticks are found an additional £5 will be charged to include removal. We will not be held responsible for any infection caused by the tick or removal thereof.
Coat Condition
Northern Oak Dog Grooming practice humanity over vanity. If we are presented with a neglected coat and believe, in our professional opinion, it is kinder to remove the coat than it is to de-mat this will be done in accordance with The Animal Welfare Act 2006. Whilst we will make every effort to identify this as part of the pre-groom consultation and coat assessment there may be occasions where the degree of matting cannot be fully identified until we commence the groom.
In this event we will make every effort to contact you however if this is not possible we will, in our professional opinion, do what we believe is in the best interest of the welfare of the dog. By agreeing to these Terms and Conditions you are expressly agreeing to the following De-Matting disclaimer:
De-Matting Disclaimer
Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal: – this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. If you bring in your dog with more than 15 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. Once we have assessed your dog’s coat and found it to be matted, therefore it needs to be clipped short. This can be prevented by daily brushing with a slicker brush and comb. We will be happy to explain the correct way to brush your dog and suggest a grooming programme that will allow us to achieve the look you would like for your dog, this may involve more frequent visits to our salon and will certainly involve daily grooming at home. When a dog’s coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a matted coat is clipped short, it may occasionally reveal sores or reddened and irritated skin, this is due to the fact that the skin has not been able to breathe, and air circulation has been restored. Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee may be chargeable in addition to the normal groom price.
The process of de-matting increases the risk of injury including but not limited to cuts and grazes, skin irritations caused by the shortness of the clipper blades that will be used as well as possible haematomas. In addition, you may see some behavioural changes such as head shaking, excessive scratching, licking and “scooting”. This is where the dog will scrape their back end on the floor to relive itching and irritations. Should you have any concerns you should seek advise from your usual vet.
Additional charges may be incurred due to the wear on equipment, additional products used, as well as time and skill needed to remove matting.
Behaviour
Aggression
Owners have the obligation to inform Northern Oak Dog Grooming of any known aggressive behaviour traits their pet may have to other animals or humans. Specifically, the owner must inform Northern Oak Dog Grooming if they have been advised by pervious groomer(s) of any of the aforementioned behaviours.
Nervous/Anxious Dogs
Although Northern Oak Dog Grooming caters to dogs with nervous traits, owners have the obligation to inform us of any such behaviours in order for us to cater to their needs to the best of our ability.
If your dog should bite, you agree to be responsible for all related medical bills, loss of earnings and equipment damage. We reserve the right to refuse service if we believe your dog may become a danger to itself or those within the salon. In the event any of these behaviours present during the groom the session may stopped at anytime and the full fee incurred.
Please toilet your dog before attending their appointment. Fouling in the salon will take time away from the groom and may result in an unfinished groom.
Time Keeping
Northern Oak Dog Grooming works to a strict time frame to ensure that your dog receives ample grooming time and one-to-one care. We expect to admit you at your given appointment time, if you are early we may not be able to grant immediate access and would ask that you wait until you allocated time. Likewise, if you are more than 15 minutes late we will may have to refuse your groom on welfare grounds as rushing the groom may lead to unnecessary stress and possible injury. A fee of 50% of the groom will be incurred before you can book your dog back in with us. If you are more than 15 minutes late collecting your dog a £5 late charge will be incurred for every 15 minuets that you run over the agreed upon collection time.
Pricing
Any prices provided are an estimate only. Additional charges may be incurred due to:
• Oversized for the breed
• Unkept/neglected coats
• Late pick up
• Fleas and/or ticks
• Additional time needed to complete the groom- in this case an extra £20 will be added to the final price per extra hour. This will be discussed and agreed to before any grooming can take place.
Cancellations
We require 48 hours notice for cancelled appointments or 50% of the groom will be charged and must be paid before re-booking.
General
Northern Oak Dog Grooming are unable to groom pregnant or in season bitches and will not provide services for any dogs noted under the Dangerous Dogs Act. Should your Bitch be in season during the time of a pre-booked appointment 48 hours notice must be provided to avoid the cancellation charge noted above.
We do not dry cut dogs, all dogs must be bathed by us before we can groom them. Coats that are not cleaned properly can damage the salon’s equipment and can leave the groom looking unfinished
Owners are not permitted to stay in the salon whilst their dog is being groomed. Dogs can become more stressed when their owners are present. The salon’s insurance does not cover owners within the salon whilst grooming is taking place.
Hold Harmless Agreement
By using our services you agree to hold Northern Oak Dog Grooming its owner and employees, harmless from any damage, loss, or claim arising from any condition of the dog, either known or unknown to us. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all dogs groomed.
GDPR Statement
In order for us to provide the requested services, we are required to obtain and store a limited amount of your personal information. Such information will be stored in accordance with all relevant legislation, will never be shared with any 3rd parties or organisations and will only be used for the purposes of providing the requested or related services. You have the right to request and review any of your personal information.
Emmi-pet ultrasonic teeth cleaning
TERMS & CONDITIONS:
· The method of ultrasonic teeth cleaning is highly effective in removing tartar, improving gums, breath odour and overall oral health, Northern oak dog grooming cannot guarantee the results, effectiveness or suitability for individual pets due to varying external factors. If dogs become distressed or we discover anything likely to cause discomfort to your pet, we will discontinue immediately. The best approach to solve this will then be discussed with you.
· Each pet will have its own tooth brush head that will not be used on another dog. The initial tooth brush head will be supplied as part of your initial consultation and it will need be replaced after approx. 25 treatments or sooner if required. Some pets may chew the brush head, if this is excessive it may need replacing sooner to maintain effectiveness. Brush heads will require replacing after 1 year regardless of number of times they have been used.
· If we feel any teeth are loose or at risk of becoming loose when the tartar comes off we may request you get your pets’ teeth checked at your veterinarian before treatment. It is possible that the tartar build up will be too great and then a veterinary dental may be necessary initially and then follow up with maintenance visits with us.
· Northern oak dog grooming cannot be held responsible for any problems occurring from poor dentition before, during or after any teeth cleaning treatments.
· Northern oak dog grooming ultrasonic teeth brushing using the Emmi-Pet is not a veterinary procedure and Northern oak dog grooming cannot diagnose any veterinarian problems with your dog’s mouth. Please have any concerns checked by your veterinarian.
· Northern oak dog grooming offer 2 types of treatment plans:
o The cost a single session, subsequent/maintenance treatments visits will be charged at each appointment.
o The cost of the pre-paid plan / oral routine treatment must be paid in full at the initial consultation.
I understand that the effectiveness of the ultrasonic teeth brushing using the Emmi-Pet is based on frequency and that optimum oral health might only be achieved by keeping to the frequency recommended by Northern oak dog grooming.